Understand your donation costs and records.

1. Where does the money land?

In your organization's own Stripe account. DonatoTomato uses Stripe Connect with direct charges, which makes your organization the merchant of record. We support cards and US bank accounts (ACH), for one-time and new monthly gifts. Bank gifts can take several business days to complete; payouts follow your Stripe schedule after funds become available. Contact hello@donatotomato.com to enable bank gifts.

The money never passes through DonatoTomato. We cannot hold your funds and we cannot delay a payout, because the donation is never in our account. If you ever leave, you disconnect Stripe and the money already collected is unaffected; it was always yours.

2. What are all the fees?

DonatoTomato charges a 1% platform fee per donation, plus Stripe processing fees. DonatoTomato charges no monthly fee and no setup fee, and there is no long-term commitment. Stripe prices card and bank gifts differently, and both are set out below; your connected Stripe account determines the fees actually charged. Your donors are never asked to tip DonatoTomato, and there is no tip line in the checkout.

• Our 1% is computed on the gift the donor chose to give, collected through Stripe at the time of each donation, and visible per-gift in your dashboard.
• A monthly gift also carries Stripe's fee for running the repeating charge, which Stripe publishes at 0.7% of each monthly payment as of September 2026 (stripe.com/billing/pricing); your Stripe account may be priced differently. At that price a $100 monthly gift costs $0.70 more than the same gift given once. Stripe charges it to your Stripe account apart from the processing fee. DonatoTomato does not currently reconcile this Billing fee in Reports or CSVs. A one-time gift does not carry it.
• Stripe prices international cards above the rates in the table, and inside the verified 501(c)(3) program it prices American Express on a different basis, so the exact processing fee, and therefore the net, moves with the card the donor uses. Check your Stripe payment details and available itemized Fees reports for the fees assessed to your account.
• Donors can opt in to add an estimated processing contribution to their charge, so more of their gift reaches you. The estimate uses card rates for card and bank gifts alike. On a bank gift it is more than Stripe's bank price, except on a small gift that uses Stripe's $1.50 instant bank account validation, where it can be less. Our 1% platform fee still applies and is never shown to or charged to the donor.
• If you refund a gift, our platform fee is returned to your organization as part of the refund; partial refunds return it proportionally. Stripe does not return its own processing fee on a refund, so that cost stays with your organization. Recorded processing fees remain deducted in net after recorded fees. For fully refunded gifts, the Reports page also shows those recorded costs on its Fees on Full Refunds line; this is a breakdown, not a second deduction.
• If a donor charges a gift back and the chargeback closes against you, we return our fee on the amount the chargeback took, so a full chargeback returns all of it. You have already lost that money and paid Stripe's dispute fee, so we do not keep a cut of it. A chargeback you win, or an issuer inquiry that closes without becoming one, leaves the gift and the fee where they are.

3. Check donations against your own Stripe records.

Review giving reports and export records for your books. You can also inspect payments and payouts in the Stripe account your organization controls.

• Check against your own Stripe records. Compare recorded amounts with your Stripe payment details and available itemized Fees reports. Stripe may assess fees separately or make their details available later. Payment details and itemized reports can become available at different times.
• Reports and CSVs show donations, refunds, recorded fees and net after recorded fees. Each gift exports with its campaign, payment method, gross and recorded fee breakdown. Separately assessed processing and Billing fees are not currently reconciled here; unavailable fee amounts are not deducted. Recorded dispute fees are included in donation net; failed bank-payment costs are shown separately. These records do not reconcile your entire Stripe balance.
• See a sample accounting dashboard and open the demo to explore the Reports page with sample data. No account needed.

4. Data, records, and the exit door

• Card numbers and bank account numbers never reach DonatoTomato. Stripe collects them, and Stripe is PCI DSS Level 1 certified; we store a Stripe reference token, not card or bank account numbers.
• Donor and gift records export to CSV at any time, so your records stay portable for bookkeeping, audits, or moving to another tool. Your records leave with you: for 90 days after an account closes we will also send a full export on request.
• The WordPress plugin adds no donor or payment records to your site's database. The donation form loads from DonatoTomato.
• Completed gifts trigger branded receipts. Tax-deductible gifts to eligible organizations include your organization's EIN and the "no goods or services were provided" statement for the written acknowledgment.

The longer-form version of this page, including refunds, account closure, and data retention, is at donatotomato.com/security.

5. Who is behind this?

DonatoTomato is operated by Dev1 Consulting LLC, a Texas limited liability company doing business as DonatoTomato, a US company. A real person answers questions at support@donatotomato.com.